Privacy Policy

Tidalflow.ai
Privacy and Data Protection Policy
Purpose and Scope
 
In its everyday business operations Tidalflow.ai makes use of a variety of personal data,
including data about:
Current, past and prospective employees
Customers
Users of and visitors to its websites
Subscribers
Other stakeholders
 
In collecting and using this data, the organization is subject to a variety of legislation controlling
how such activities may be carried out and the safeguards that must be put in place to protect it.
The purpose of this policy is to set out the relevant legislation and to describe the steps
Tidalflow.ai is taking to ensure that it complies with it. This control applies to all systems, people
and processes that constitute the organization’s information systems, including board members,
directors, employees, suppliers and other third parties who have access to Tidalflow.ai
systems. 
 
Privacy and data protection policy
 
Applicable privacy legislation
 
The list below shows the main items of privacy legislation that apply to the countries (or groups
of countries) and states within which Tidalflow.ai operates.
 
[Argentina] - [Personal Data Protection Law (PDPL)]
[Australia] - [Privacy Act]
[Australia] - [Privacy and Personal Information Protection Act]
[Brazil] - [General Data Protection Law (LGPD)]
[Canada] - [Personal Information Protection and Electronic Documents Act (PIPEDA)]
[Canada – Quebec] - [Act respecting the protection of personal information in the private sector][European Union] - [General Data Protection Regulation (GDPR)]
[Singapore] - [Personal Data Protection Act]
[United Kingdom] - [UK GDPR Data Protection Act]
[USA – California] - [California Consumer Privacy Act (CCPA)]
 
 
Tidalflow.ai has a legal obligation to comply with the provisions of this legislation at all times.
Whilst there will be variations in these provisions, this policy establishes the key principles that
are commonly required to be observed in such legislation.
Significant fines may be applicable if a breach is deemed to have occurred under the relevant
privacy legislation, which is designed to protect the personal data of citizens of the country (or
state, region or countries) involved. It is Tidalflow.ai’s policy to ensure that our compliance with
applicable legislation is clear and demonstrable at all times. 
 
Definitions
 
The definitions used within privacy legislation vary and it is not appropriate to reproduce them all
here. However, the common terms used within this policy are as follows:
Personal data: Any information that (a) can be used to identify the personal data principal to
whom such information relates, or (b) is or might be directly or indirectly linked to a personal
data principal.
Personal data principal: Natural person to whom the personal data relates. This term is also
referred to as data subject.
Processing of personal data: Operation or set of operations performed upon personal data.
Examples of processing operations of personal data include, but are not limited to, the
collection, storage, alteration, retrieval, consultation, disclosure, anonymization,
pseudonymization, dissemination or otherwise making available, deletion or destruction of
personal data.
Data Controller: Privacy stakeholder (or privacy stakeholders) that determines the purposes and
means for processing personal data other than natural persons who use data for personal
purposes.
Data Processor: Privacy stakeholder that processes personal data on behalf of and in
accordance with the instructions of a data controller.
 
Principles relating to processing of personal data
 
Lawfulness, fairness and transparency - personal data shall be processed lawfully, fairly and
in a transparent manner in relation to the personal data principal 
Purpose limitation – personal data shall be collected for specified, explicit and legitimate
purposes and not further processed in a manner that is incompatible with those purposesData minimization – the personal data collected and stored shall be adequate, relevant and
limited to what is necessary in relation to the purposes for which it is processed
Accuracy – personal data shall be accurate and, where necessary, kept up to date; every
reasonable step must be taken to ensure that personal data that is inaccurate, having regard to
the purposes for which it is processed, is erased or rectified without delay
Storage limitation – personal data shall be kept in a form which permits identification of
personal data principals for no longer than is necessary for the purposes for which the personal
data is processed
Integrity and confidentiality – personal data shall be processed in a manner that ensures
appropriate security of the personal data, including protection against unauthorized or unlawful
processing and against accidental loss, destruction or damage, using appropriate technical or
organizational measures
 
Processing of special categories of personal data revealing racial or ethnic origin, political
opinions, religious or philosophical beliefs, or trade union membership, and the processing of
genetic data, biometric data for the purpose of uniquely identifying a natural person, data
concerning health or data concerning a natural person’s sex life or sexual orientation shall be
prohibited. Exception to this restriction is only applicable by lawful exceptions including but not
limited to processing necessary to: reasons of public interest, purposes of preventive medicine,
and defense or exercise of a legal claim. 
 
Tidalflow.ai will ensure that it complies with all these principles both in the processing and as
part of the introduction of new methods of processing such as new IT systems.
 
Rights of the individual
 
The personal data principal also has rights with regard to their personal data. These will
generally consist of:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
 
Each of these rights are supported by appropriate procedures within Tidalflow.ai that allow the
required action to be taken within the timescales stated in the applicable privacy legislation. 
 
These timescales are shown in the list below:The right to be informed - When data is collected (if supplied by personal data principal) or
within one month (if not supplied by personal data principal)
The right of access - One month
The right to rectification - One month
The right to erasure - Without undue delay
The right to restrict processing - Without undue delay
The right to data portability - One month
The right to object - On receipt of objection
Rights in relation to automated decision making and profiling - Not specified
 
If Tidalflow.ai does not take action on the request of the personal data principals, Tidalflow.ai
shall inform the personal data principal at the latest within one month of receipt of the request of
the reasons for not taking action. 
 
In cases where requests from a personal data principal are unfounded or excessive, Tidalflow.ai
may either: charge a reasonable fee taking into account the administrative costs of providing the
information/communication/taking the action requested; or refuse to act on the request.
 
Furthermore, Tidalflow.ai may request additional information necessary to confirm the identity of
the personal data principal making the request. The information provided to personal data
principals shall be comprehensible and in a clearly legible manner with an overview of the
intended processing.
 
Moreover, Tidalflow.ai shall take reasonable steps to inform relevant data controllers, data
processors, and recipients (as applicable) of request of rectification/erasure/restriction of
processing from the data principal, unless this proves impossible or involves disproportionate
effort.  
 
Lawfulness of processing
 
Depending on the legislation involved, there may be a number of alternative ways in which the
lawfulness of a specific case of processing of personal data may be established. It is
Tidalflow.ai policy to identify the appropriate basis for processing and to document it, in
accordance with the applicable legislation. The main options are described in brief in the
following sections.
 
Consent
 Where appropriate, Tidalflow.ai will obtain consent from a personal data principal to collect and
process their data. In cases of children being below the age specified in applicable legislation,
parental consent will be obtained. Transparent information about our usage of their personal
data will be provided to personal data principals at the time that consent is obtained and their
rights regarding their data explained, such as the right to withdraw consent. This information will
be provided in an accessible form, written in clear language and free of charge.
If the personal data is not obtained directly from the personal data principal, then this
information will be provided to the personal data principal within a reasonable period after the
data is obtained and definitely within one month.
 
Performance of a contract
 
Where the personal data collected and processed is required to fulfill a contract with the
personal data principal, consent is not required. This will often be the case where the contract
cannot be completed without the personal data in question, for example, a delivery cannot be
made without an address.
 
Legal obligation
 
If the personal data is required to be collected and processed in order to comply with applicable
law, then consent is not required. This may be the case for some data related to employment
and taxation for example, and for many areas addressed by the public sector. For example,
processing of personal data relating to criminal convictions and offenses or related security
measures.
 
Vital interests of the personal data principal
 
In a case where the personal data is required to protect the vital interests of the personal data
principal or of another natural person, then this may be used as the lawful basis of the
processing. Tidalflow.ai will retain reasonable, documented evidence that this is the case,
whenever this reason is used as the lawful basis of the processing of personal data. As an
example, this may be used in aspects of social care, particularly in the public sector. 
Task carried out in the public interest
 
Where Tidalflow.ai needs to perform a task that it believes is in the public interest or as part of
an official duty then the personal data principal’s consent will not be requested. The assessment
of the public interest or official duty will be documented and made available as evidence where
required.
 
Legitimate interests
 
If the processing of specific personal data is in the legitimate interests of Tidalflow.ai and is
judged not to affect the rights and freedoms of the personal data principal in a significant way,
then this may be defined as the lawful reason for the processing. Again, the reasoning behind
this view will be documented.
 
Privacy by design 
 
Tidalflow.ai has adopted the principle of privacy by design and will ensure that the definition and
planning of all new or significantly changed systems that collect, or process personal data will
be subject to due consideration of privacy issues, including the completion of one or more
privacy impact assessments.
The privacy impact assessment will include:
Consideration of how as well as what types of personal data will be processed and for what
purposes
Assessment of whether the proposed processing of personal data is both necessary and
proportionate to the purpose(s)
Assessment of the risks to individuals in processing the personal data
What controls are necessary to address the identified risks and demonstrate compliance with
applicable legislation
 
Use of techniques such as data minimization/pseudonymisation/encryption will be considered
where applicable and appropriate, including at the end of processing, and the mechanisms used
to achieve them will be documented. 
 Where a data protection impact assessment indicates that the processing would result in a high
risk in the absence of measures taken by the controller to mitigate the risk, Tidalflow.ai shall
consult the supervisory authority prior to processing. 
 
Contracts involving the processing of personal
data
 
Tidalflow.ai will ensure that all relationships it enters that involve the processing of personal data
are subject to a documented contract that includes the specific information and terms required
by the applicable legislation.
 
International transfers of personal data
 
Transfers of personal data between countries will be carefully reviewed prior to the transfer
taking place to ensure that they fall within the limits imposed by the applicable legislation. This
depends partly on the relevant authority’s judgment (for example in the case of the GDPR, the
European Commission) as to the adequacy of the safeguards for personal data applicable in the
receiving country and this may change over time. 
 
Where an adequacy decision (or similar statement) does not exist for a destination country, an
appropriate safeguard such as standard contractual clauses will be used, or a relevant
exception identified as permitted under the applicable legislation.
 
Data protection officer
 
A defined role of Data Protection Officer (DPO) is generally required under privacy legislation if
an organization is a public authority, if it performs large scale monitoring or if it processes
particularly sensitive types of data on a large scale. The DPO is required to have an appropriate
level of knowledge and can either be an in-house resource or outsourced to an appropriate
service provider.
Based on these criteria, Tidalflow.ai has an internal Data Protection Officer appointed.
 Breach notification
 
It is Tidalflow.ai’s policy to be fair and proportionate when considering the actions to be taken to
inform affected parties regarding breaches of personal data. In line with the applicable
legislation, where a breach is known to have occurred which is likely to result in a risk to the
rights and freedoms of individuals, where required the relevant supervisory authority will be
informed within the specified timeframe (for example, for the GDPR within 72 hours). If acting as
a data processor, Tidalflow.ai shall notify the data controller of the data breach security incident.
This will be managed in accordance with our Security Incident Response Policy which sets out
the overall process of handling information security incidents.
 
Under privacy legislation, the relevant authority may have the right to impose a range of fines,
often based on a percentage of annual worldwide turnover or a specific amount, for
infringements of the regulations.
 
Addressing compliance to applicable privacy
legislation
 
The following actions are undertaken to ensure that Tidalflow.ai complies at all times with the
accountability principle of privacy legislation within the countries in which it operates:
The legal basis for processing personal data is clear and unambiguous
A Data Protection Officer is appointed with specific responsibility for data protection in the
organization (if required)
All staff involved in handling personal data understand their responsibilities for following good
data protection practice
Training in data protection has been provided to all staff
Rules regarding consent are followed
Routes are available to personal data principals wishing to exercise their rights regarding
personal data and such inquiries are handled effectively
Regular reviews of procedures involving personal data are carried out 
Privacy by design is adopted for all new or changed systems and processes
The following documentation of processing activities is recorded:
Organization name and relevant details 
Purposes of the personal data processing
Categories of individuals and personal data processed
Categories of personal data recipients
Agreements and mechanisms for transfers of personal data to other countries including details
of controls in place
Personal data retention schedules
Relevant technical and organizational controls in place 
These actions are reviewed on a regular basis as part of the management process concerned
with privacy and data protection.
 
Exceptions
 
Tidalflow.ai business needs, local situations, laws and regulations may occasionally call for an
exception to this policy or any other Tidalflow.ai policy. If an exception is needed, Tidalflow.ai
management will determine an acceptable alternative approach. 
 
Enforcement
 
Any violation of this policy or any other Tidalflow.ai policy or procedure may result in disciplinary
action, up to and including termination of employment. Tidalflow.ai reserves the right to notify
the appropriate law enforcement authorities of any unlawful activity and to cooperate in any
investigation of such activity. Tidalflow.ai does not consider conduct in violation of this policy to
be within an employee’s or contractor’s course and scope of work.
 
Any personnel who is requested to undertake an activity that he or she believes is in violation of
this policy must provide a written or verbal complaint to his or her manager or any other
manager of Tidalflow.ai as soon as possible. 
 
The disciplinary process should also be used as a deterrent to prevent employees and
contractors from violating organizational security policies and procedures, and any other
security breaches.
 
Responsibility, Review, and Audit
 
Tidalflow.ai reviews and updates its security policies and plans to maintain organizational
security objectives and meet regulatory requirements at least annually. The results are shared
with appropriate parties internally and findings are tracked to resolution. Any changes are
communicated across the organization.
 
This document is maintained by Sebastianrtj Jorna.
 
This document was last updated on 03/18/2024.